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Conflict Resolution Strategies

How to Control your Emotions - In order to control your emotions, you must do two things: the first is to identify what you’re feeling. Ask yourself ‘what am I feeling right now?’, ‘what do I want to do with these emotions’, or ‘what exactly made me feel this way?’ The second method is to think of the bigger picture of what could happen if you release your emotions. This means asking yourself ‘is the issue worth me yelling at someone and making them feel lesser than?’, ‘Is how I am feeling going to help or hurt the situation?’


Win-Win Negotiation – A careful exploration of both your own position and that of your opposite number, in order to find a mutually acceptable outcome that gives you both as much of what you want as possible. If you both walk away happy with what you’ve gained from a deal, then that’s a win-win.


Active ListeningConflict occurs because one side doesn’t feel heard, or they feel their opinion isn’t valued. So, when a person or all parties involved come to you, you should try to be an active listener. Active listening involves more than just hearing someone speak, you need to fully concentrate on what is being said.



  • Competing: Is assertive and uncooperative, this style will satisfy their own concerns at the expense of others

  • Collaborating: Is both assertive and cooperative, will find a win-win solution that completely satisfies the concerns of all individuals involved in a conflict

  • Compromising: Is intermediate in both assertiveness and cooperativeness, will try to find an acceptable solution that partially satisfies all individual’s concerns in a conflict

  • Avoiding: Is both unassertive and uncooperative, will sidestep the conflict without attempting to satisfy any individual’s concerns

  • Accommodating: Is unassertive and cooperative, tries to satisfy the concerns of others at the expense of their own concerns


Additional YouTube Videos and Ted Talks: